Privacy Policy
Last updated: August 28, 2026 • 256-bit SSL Protection
1. Information We Collect
When you reserve a tour or submit a trip planning inquiry on Ceylon Explore Tours, we collect necessary personal details to fulfill your reservation:
- Full Name, Email Address, and Phone Number (for WhatsApp coordination).
- Travel dates, guest counts, and special dietary or accessibility requests.
- Hotel pickup address or arrival flight details.
2. Payment Security & Processing
We process payments through Tier-1 PCI-DSS compliant gateways (PayHere, Stripe, and direct bank transfers). We never store your raw credit card numbers or security CVV codes on our servers. All web traffic is strictly encrypted using 256-bit TLS/SSL protocols.
3. How We Use Your Data
Your details are used solely to:
- Generate your official digital tour voucher and QR verification code.
- Coordinate pickup logistics with your licensed chauffeur-guide.
- Send time-sensitive weather or itinerary updates.
4. Third-Party Sharing
We do not sell, rent, or trade your personal data to third parties. Necessary booking details (name and hotel location) are shared exclusively with certified local tour guides and transport partners assigned to your specific itinerary.
5. Contact Our Privacy Officer
For privacy inquiries or to request data removal, please contact:
Email: privacy@ceylonexploretours.com / info@ceylonexploretours.com