Privacy Policy

1. Information We Collect

When you reserve a tour or submit a trip planning inquiry on Ceylon Explore Guide, we collect necessary personal details to fulfill your reservation:

• Full Name, Email Address, Phone/WhatsApp Number, and Country of Residence.
• Hotel Name and Pickup Address for chauffeur pickup coordination.
• Special requests (such as dietary needs or infant car seat requirements).

2. Payment Security & Card Data Policy

We NEVER store unencrypted or raw credit/debit card numbers on our servers.

All online transactions are tokenized and processed securely by PCIDSS-compliant payment gateways (PayHere Sri Lanka, Stripe, PayPal). Payment data transmission is encrypted using standard 256-bit SSL (Secure Sockets Layer) technology.

3. How We Use Your Information

Your personal information is strictly used to:

• Generate official digital QR booking vouchers and confirmation emails.
• Coordinate driver/guide pickup logistics in Sri Lanka.
• Provide 24/7 customer support via email or WhatsApp.
• Send travel inspiration newsletters (only if explicitly opted-in).

4. Third-Party Sharing

We do not sell, rent, or trade your personal data to third parties. Necessary booking details (name and hotel location) are shared exclusively with certified local tour guides and transport partners assigned to your specific itinerary.

5. Contact Our Privacy Officer

For privacy inquiries or to request data removal, please contact:
Email: privacy@ceylonexploreguide.com